Contact Us

Regardless of your energy needs or where you're located, Shell Energy representatives are happy to help, so reach out to the team today.
Have a question regarding one of our Shell Energy solutions?

Retail power commercial customers in ERCOT, email
customerservice@shellenergy.com

Retail power commercial customers outside of ERCOT, email support@shellenergy.com

Retail power commercial customers may also call
877-238-5343, Option 1

All other inquiries, including wholesale power, natural gas and others, please email us at AskShellEnergy@shell.com

Media Inquiries:
Shell Media Line, U.S.

832-33-SHELL (832-337-4355)

Submit an inquiry here:
https://www.shell.us/media.html