Bills and Payments
Invoices, Ammount due, Payment methods, Outstanding balance
How do I pay my bill?
We currently accept ACH or Credit Card payments. Those can be mailed, conveniently called in by automated IVR, or set-up via My Energy Hub. This can be set-up as a one time or recurring payment.
I have not received an invoice, what can I do?
Check your SPAM folder and make sure HappytoHelp@ShellEnergy.com is added to your address book. If you're missing invoices, you can always see your invoice history on My Energy Hub or call Customer Care.
Does Shell Energy offer payment arrangements if I need more time to pay my bill?
We do offer payment arrangements and are happy to discuss the option that best fits your need. Please e-mail HappytoHelp@ShellEnergy.com or call (833) 743-5546 for more information.
Why did I receive a Disconnection Notice?
If you received a disconnect notice, your account continues to carry a past due balance after several notifications. We encourage you to contact us immediately to discuss payment options or alternatives to ensure you do not experience an interruption to your electric service.
Does Shell Energy offer budget billing?
We do offer budget billing and are happy to discuss the program requirements. Please e-mail HappytoHelp@ShellEnergy.com or call (833) 743-5546 for more information.
My Energy Hub
Pay Bill, AutoPay, Transfer Service, Cancel Service
How to setup AutoPay?
We do ask for you to set up AutoPay as part of your enrollment journey. If you have a concern about AutoPay, please feel free to reach out to Customer Care to discuss. You can also set up AutoPay using your My Energy Hub login.
How to update my preferences in My Energy Hub?
You can set your email address, language, AutoPay, and other preferences using your My Energy Hub login.
How to transfer to my new location?
We can help make your move easy. Use My Energy Hub to tell us where you're going and when you need power switched and we'll take care of the rest. You can always send an e-mail or call our helpful Customer Care team if you prefer.
Who should I contact if I have issues accessing My Energy Hub?
Our Customer Care team is happy to help via e-mail or call. Please e-mail HappytoHelp@ShellEnergy.com or call (833) 743-5546 for more information.
How to cancel my service?
If you need to cancel service, please contact our Customer Care team for your best options and to discuss any questions you might have and review any cancellation impacts. Please e-mail HappytoHelp@ShellEnergy.com or call (833) 743-5546 for more information.
Outages
Power Outages, TDSP, Contact Info
Who do I contact if I experience a power outage?
Your local Transmission / Distribution Service Provider (TDSPs) manages any power outages in your area. Click below for your Transmission / Distribution Service Provider (TDSPs) outage contact information. Report an outage
When do I need to call the Transmission / Distribution Service Provider (TDSPs) versus Shell Energy?
If you have a physical equipment question or an outage, those questions are typically something your Transmission / Distribution Service Provider (TDSPs) would support. This includes new buildings, new meters, changes to your meter, tree trimming, and outage handling.
Where can I find outage tracking information?
In the Report an outage page.
833-743-5546
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