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Notice
Our customer service centers will be closed on Monday, January 20, 2025, in observance of the holiday. Our service centers will resume operations on Tuesday, January 21, 2025, at 8 AM CST. Please note that self-service options are still available via your customer portal. If you are experiencing a power outage, please call your local utility: Report an outage.
Our customer service centers will be closed on Monday, January 20, 2025, in observance of the holiday. Our service centers will resume operations on Tuesday, January 21, 2025, at 8 AM CST. Please note that self-service options are still available via your customer portal. If you are experiencing a power outage, please call your local utility: Report an outage.
Quick help
Finding it tricky to find the right electricity provider in Texas? Or maybe you're looking to switch to a brighter energy future? Whatever it is, we're here to help. Fill out the form below and we'll make sure to get back to you as soon as we can.
How Can We Help You? *
Phone:
(833)-SHELL-HM (743-5546) (M-F, 8AM - 7PM CDT)
(832) 510-1128 (fax)
Residential Payment P.O. Box:
P.O. Box 733543
Dallas, TX 75373-3543
Report an outage